In most industries, quality has never mattered more. New technologies have empowered customers to seek out and compare an endless array of products from around the globe. Shoppers can click to find objective data compiled by experts at organizations such as Consumer Reports and J.D. Power and go online to read user-generated reviews at sites […]
Lost sales. Friction. Inefficiency. These are dirty words in the world of business, and they are inevitabilities for companies that don’t watch their language, so to speak. Harvard Business School Associate Professor Tsedal Neeley believes that to accommodate the communication challenges of a global marketplace, it is imperative for multinational organizations to have clear language […]
EXECUTIVE SUMMARY — There are major disparities in the quality of education within and across countries. School managerial practices may be one important reason for such differences, but research in this area has traditionally been held back by a lack of robust and comparable instruments to systematically measure management practices. In this paper the authors […]
A simple handshake can have large consequences for a negotiation. In this paper the authors suggest that handshakes before negotiations—or the lack thereof—serve as subtle but critical indicators of negotiators’ social motives. In particular, handshakes signal willingness to act cooperatively during negotiations. The authors propose and show through experiments that handshakes increase cooperative behaviors at […]